Most training teaches software.
PRISM teaches investigation.
Investigation is the foundation. PRISM builds on it with how agents communicate, how they prove an answer, and each individual thinking skill, all in one portal.
See it. Coach it. Prove it.
Every PRISM session turns into a clear picture of your team, a coaching plan for each person, and a report you can hand straight to your boss.
See how every agent thinks
Who's trained, who's struggling and what to focus on this week. Eight thinking skills across the team, and how scores move week by week. It updates the moment a session ends.
Explore the manager view →The PRISM framework
Five steps that transform how support agents approach every problem they face.
Common questions
What kind of companies is PRISM for?
Any company with a customer support team. Whether you're in SaaS, e-commerce, healthcare, or anything in between — the thinking skills PRISM develops transfer to any support role.
How does the PRISM scoring work?
Each scenario has a model answer and scoring criteria built by our team. Responses are evaluated across 8 thinking dimensions by the PRISM scoring engine, which provides a score and reasoning for each.
How do managers see the results?
Scores are sent directly to a manager dashboard after each session. You can see individual agent scores, team averages, and track improvement over time.
Do agents need to know the systems they're tested on?
Not at all. That's the point. PRISM uses three different simulated environments — a healthcare CRM, a logistics platform, and an e-commerce support tool. Agents aren't expected to know any of them. They're being tested on how they think through unfamiliar problems — which is exactly what real support work looks like.
Can we create our own scenarios?
Yes — on Growth, Scale and Enterprise plans you can submit custom scenarios that we build into the system for you.
How do I cancel my subscription?
You can manage or cancel your subscription at any time through our self-serve billing portal — no emails needed. Monthly subscriptions cancel at the end of the current billing period. Annual subscriptions cancel at renewal. Click 'Manage subscription' in the footer.
Don't take our word for it.
Be the agent.
One real ticket. A live system you've never seen. Ten minutes. Investigate it, resolve it — and get the same PRISM breakdown your agents would get, scored on exactly what you did. No account needed.
Try the live scenario →